Refund Policy: We do not accept refund requests under any circumstances. In case of any problem, the client has no right to claim or demand a refund.
Disclaimer This policy contains all the details regarding the plan.
Collection of information
Information you provide to us
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include your name, email, phone number, mailing address, profile picture, payment method, requested products (in the case of delivery services), delivery notes, and any other information you choose to provide.
Information we collect through your use
When you use our Service, we collect the following general categories of information about you:
- Location Information: We collect precise location data (GPS and network-based) when you use our Services for ordering and delivery. If you allow the Diettoguide.com website to access location services through the permission system used by your mobile operating system (the "Platform"), we may also collect the precise location of your device when the app/website is running in the foreground or background in order to send you retail promotions. We may also derive an approximate location from your IP address to speed up the app/website.
- Contact Information: If you allow the Diettoguide.com website to access your device's address book through the permission system used by your mobile platform or website, we may access and store names and contact information from your device's address book to facilitate social interactions through our Services. We may use the above information to determine if you are connected to a network and to call you if you tap a contact number.
- Transaction Information: We collect transaction details related to your use of the Services. This may include the type of service requested, the date and time the service was provided, the amount charged, the order placed, and other related transaction details. Additionally, if someone uses your promotional code, we may associate your name with that person. We may access information for data caching and app speedup.
- Usage and Preferences Information: We collect information about how our customers and site visitors use our Services, their expressed preferences, and the preferences they select. In some cases, we do this through the use of cookies or similar technologies that create and maintain a unique identifier.
- Device Information: To get apps running and improve performance, we may collect information about your mobile device, such as your hardware model, operating system and version, software and filenames and versions, preferred language, unique device identifiers, advertising identifiers, serial numbers, device operating information, and mobile network information. We may access information to locate accounts on your device, such as by calling phone numbers directly or reading phone status and identification.
- Call and SMS Data: Our app/website facilitates communication between users and customer support. In connection with this service, we receive call data such as the date and time of the call or SMS message, the phone numbers of the parties, the content of the SMS message, and the sent OTP.
- Log Information: When you interact with the Services, we collect server logs, which may include information such as your device's IP address, access dates and times, app features or pages viewed, app crashes and other system activity, browser type, and third-party sites or services you used before interacting with the Services. This information may be used to verify your network connection, receive data from the Internet, keep your device from sleeping, read the phone status, and show Wi-Fi connectivity.
Use of Information
The information we collect may be used for the following purposes:
- Provide, maintain, and improve our Service, for example, to facilitate payments, send receipts, provide products and services you request (and send related information), develop new features, provide customer support to users, develop security features, authenticate users, and send product updates and administrative messages.
- Carry out internal operations, including preventing fraud or abuse of our Services, troubleshooting software bugs or operational problems, conducting data analysis, testing and research, and monitoring and analyzing usage and activity trends.
- Send you communications which we think may be of interest to you, such as information about Diettoguide.com products, services, promotions, news and events, and process your entries into contests, sweepstakes or other promotions and fulfill any associated prizes.
- Personalize and improve our Services, including by providing and recommending features, content, social connections, referrals, and advertisements.
Sharing of Information
We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing:
Through our services
We may share your information:
- With third parties to provide you with the services you have requested through a partnership or promotional campaign by that third party or us.
- If you post content in a public forum, such as a blog comment, social media post, or other feature of our Services that is viewable by the public, it will be shared with the public.
- With third parties with whom you have given us permission to share information, such as other apps or websites that integrate with our Services.
Other important shares
We may share your information:
- With Diettoguide.com subsidiaries and affiliates that provide services on our behalf, perform data processing, or for data centralization and logistics purposes.
- With vendors, consultants, marketing partners and other service providers who need access to that information to perform functions on our behalf.
- In response to requests for information from competent authorities, where we believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
- In response to requests for information from competent authorities, where we believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
- In connection with, or during negotiations of, any merger, sale of company assets, consolidation or reorganization, financing, or acquisition of all or a portion of our business by or to another company.
- Where we have notified you separately and you have consented to the sharing; and
- In aggregated and/or anonymous form that cannot reasonably be used to identify you.
Your Choices
Account Information:
You can correct your account information at any time by logging into your online or in-app account. However, we may retain certain information about you for legitimate business purposes if required or permitted by law. For example, if you have an outstanding credit or debt on your account, or if we believe you have committed fraud or violated our Terms of Use, we may attempt to resolve the issue before deleting your information.
Access Rights:
Location:
Following the permission system used by your mobile operating system, the app will request permission to collect precise location information from your device.
contact address:
In accordance with the permission system used by your mobile operating system, the app may also ask for your permission to collect and sync contact information from your device.
Promotional Communications:
You may opt out of receiving promotional messages from us by following the instructions in the message. If you opt out, we may still send you non-promotional communications, such as those related to your account, services you have requested, or our ongoing business relationship. If you initially permit collection of information, you may later opt out by changing the settings on your mobile device; however, this will limit your use of certain features of our Services.
Changes to the Statement
We may modify this Statement from time to time. If we make material changes to the way we treat your personal information or to the Statement, we will notify you through the Services or by other means, such as email. Your continued use of the Services after such notice will constitute your consent to the changes. We encourage you to periodically review this Statement for the latest information on our privacy practices.